Welcome to Success Rice® Support

Our support assistant will ask a few questions to understand your issue, then pass your information to the appropriate representative, who will get back to you shortly. You can type your concern or choose a topic below to get started.

0/500

By submitting your question, you confirm that you have
read and agree to our Privacy Policy and Terms of Service.

Or Select a Topic

Product & Brand Information

Have questions about our products, ingredients, allergens, or how to cook them? We're here to help with anything related to our rice.

Concerns or Issues

Found something off with your product? Let us know if there's a quality concern, smell, bugs, or anything else that doesn't seem right.

Compliments

Love our rice? We'd love to hear about it. Share your feedback, family stories, or how our products are part of your meals.

Recipe Questions & Information

Have questions about any of our existing recipes, we're here to help.

Packaging Questions

Missing packets? Bag leaked? Something strange with the packaging? Let us know what went wrong and we'll make it right.

Safety & Notices

Product Safety & Notices

We care about your family’s health and safety. Here you’ll find product recalls, food safety statements, and answers to common concerns about our products. Questions or information about a specific issue?

Product Recalls & Safety Updates

We understand your concern and want to assure you that this recall does not affect any Riviana products.
The recent recall involving Ben's Original rice is limited to a few specific varieties and lot codes of their Ready Rice products. Riviana brands — including Success Rice® — are not part of this recall and remain safe to consume. At Riviana, food safety is our highest priority. Our products go through rigorous quality control checks, and we remain vigilant in monitoring industry recalls and supply chain safety alerts. If you have questions or concerns about a specific product you've purchased, feel free to share the lot code and photo using our Support Portal. We're happy to verify it for your peace of mind.

Important Notices

Arsenic Notice
Arsenic is naturally occurring element in soil and water, and can be found in all grains, not just rice, worldwide. U.S. rice meets FDA and international regulation for arsenic and is safe to consume. There are no scientific studies that support claims that there is a public health safety issue because of trace amounts of arsenic in rice. For more information, visit: https://www.usarice.com/foodsafety

Looking for More Information (FAQs)?

Explore our comprehensive website FAQ section for detailed answers to common questions about our products and services.

Visit Website FAQs

Common Questions & Issues

Have a quick question or need help with a common issue? You’re in the right place. This Help Center is designed specifically for customer support — not general brand info — so you can get fast answers, track requests, or reach out to our team directly.

Where do your rice and grains come from?

We purchase our rice from farmers in Arkansas, California, Florida, Louisiana, Missouri, Mississippi, and Texas. Our jasmine rice is imported from Thailand. Our basmati rice is imported from India and Pakistan. Our quinoa is imported from Peru and Spain. Our pearl couscous is imported from Canada.

Are Success® products Kosher approved?

Yes! All of our products are: Success® White Rice, Brown Rice, Basmati Rice, Jasmine Rice, Quinoa, and Pearl Couscous are Kosher approved by Star K.

Do you make Success® products in a bigger bag?

Yes! Our Success® White, Brown, and Jasmine Rice 32oz. sizes are all available in larger bags—each has six family size bags (5.33 oz. each), which are 50% larger than the bags in our other cartons (3.5 oz each). Each family size bag makes about 3 cups cooked rice.

Can I put rice in a garbage disposal?

We do NOT recommend you put rice, raw or cooked, into your garbage disposal. Rice expands when you add water and cook it in a pan, and it does the same inside your pipes or garbage disposal.

Can I feed Success® products to my dog or cat?

Success® Rice is an excellent food choice for both healthy and sick dogs and cats. While Success® Quinoa and Pearl Couscous is considered generally safe for dogs and cats, make sure you consult your veterinarian for guidance.

What's so great about the Boil-in-Bag?

Our pre-measured, BPA-free bags make Success® Rice, Quinoa, and Pearl Couscous the quick, easy, mess-free way to get fluffy, high-quality grains for whatever deliciousness you whip up next.

How long do you cook Success® Boil-in-Bag products?

Simply drop a Boil-in-Bag of our high-quality rice, quinoa, or pearl couscous directly into the middle of the pot of water or broth. Boil our rice or quinoa no more than 10 minutes and our pearl couscous no more than 5-7 minutes—for rice, quinoa, and pearl couscous that's guaranteed to always cook right! See product packaging for specific cooking times.

How long does it take to cook Success® Rice & Grains?

One of the best things about the Boil-in-Bag is that it only takes 10 minutes or less to cook! Just reference the product packaging for specific cooking times.

How much dry rice is in a Boil-in-Bag?

Each bag contains about 100g, or 0.5 cup, of dry rice, which yields 1 1/2 – 2 cups of cooked rice.

Can I season the Boil-in-Bag rice, grains, or quinoa?

Of course! You can season our products however you choose. Try cooking them in water infused with herbs or spices, broth, coconut milk, or other liquids such as juice for sweeter recipes. Find more cooking inspiration for recipes in our Kitchen cooking section!

Is the Boil-in-Bag food safe?

The Success Boil-in-Bag is made of a combination of High-Density Polyethylene (HDPE) and Linear Low-Density Polyethylene (LLDPE) which is FDA-approved for food contact.

Is the Boil-in-Bag recyclable?

YES! The Boil-in Bag is made of a combination of High Density Polyethylene (HDPE) and Linear Low Density Polyethylene (LLDPE) and is recyclable when clean and dry (at stores that accept plastic bags and wraps for recycling).

Given the recent press on cooking with plastics in the microwave, is it safe to cook Success® products in the microwave?

Yes. The Success® Boil-in-Bag is FDA-approved for food contact.

Request Submitted Successfully!

Thank you for contacting us. One of our representatives will respond back shortly.

Copied!
Your Case ID (click to copy):
Processing...